We are Filey Properties Limited, Filey Properties EDM Limited, Filey Properties EDMONTON Limited, Filey Properties ENFIELD Limited, and Filey Properties London Limited, which are collectively known as Filey Properties are a property lettings, sales and rent guarantee company with six offices conveniently located across North London. We pride ourselves with our unique professional services and customer satisfaction.
This privacy notice explains how we use any personal data we collect about you when you use our services and this website.
Filey Properties is committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using our services or this website, then you can be assured that it will only be used in accordance with this privacy notice.
For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the Data Controllers are as follows:
We collect, process and retain personal data about you only when you:
This data can include:
*copies of documentation
Unless a person voluntarily submits personal data to us (for example, by sending us an e-mail, application form, or management agreement), we cannot personally identify an individual.
We collect data about you to process your enquiry or manage the service we provide for you.
We will process (collect, store and use) the data you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your data accurate and up to date, and not keep it longer than is necessary.
This is what we do for the following:
We may rely on one or more of the following legal grounds to process your personal data:
We have data retention policies and procedures designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of your personal data. Personal data that we process for any purpose or purposes will not be kept for longer than is necessary.
How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Generally, personal data at Filey Properties is retained for 7 years unless required for specific legal or regulatory purposes. For example, employee data will be kept for 7 years after the employee has terminated their employment contract. Filey Properties also reserves the right to keep personal data for longer if we feel that this is in our legitimate interests.
We store personal data in digital format on secure cloud servers and systems hosted in the European Union (EU) and in the United States (US). Where data is stored on servers located in the US we rely on the Privacy Shield Framework to transfer this data. Access to personal data is highly restricted internally for approved business purposes only.
Any personal data collected in paper form (e.g. contracts, agreements, inventories, etc.) are securely filed at our office locations.
Transmitting data over the internet is generally not completely secure. We have procedures and security in place to keep personal data secure once it is in our systems. All personal data is stored securely in accordance with the principles of the GDPR.
Any personal data collected in paper form (e.g. vendor, tenancy or landlord agreements, etc.) are securely filed at our office and site locations in the UK. All access to your personal data is highly restricted for approved business purposes only.
We will not sell or share your personal data with any 3rd party organisation for market research or marketing purposes without specific consent from you.
We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Examples of third parties we may share data your personal data with in order to provide services:
You can exercise your data subject rights and utilise our Data Subject Access Request (DSAR) procedure by contacting our Data Compliance Lead in writing at address Filey Properties, 78 Lancaster Road, Enfield EN2 0BZ or by emailing email@example.com. Your rights are as follows:
You may make any of the requests outlined above by contacting us by email: firstname.lastname@example.org or in writing marked for the attention of our Data Compliance Lead at the following address Filey Properties, 78 Lancaster Road, Enfield EN2 0BZ.
If you wish to complain about how we have handled your personal data, please contact our Customer Service Manager by email at email@example.com.
Our Customer Service Manager will then investigate your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office in the UK here: https://ico.org.uk/concerns/ and file a complaint with them.
Filey Properties may sometimes expand or reduce its business, this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will be transferred along with that division and the new owner or newly controlling party (if necessary to that division) will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
In the event that any personal data submitted by prospects or customers will be transferred in such a manner, you will not be contacted about this in advance or then after by ourselves
Our Service does not address and is not directed towards anyone under the age of 13. We do not knowingly collect personal data from anyone under the age of 13.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that data from our systems.
To make your visit to our website more pleasant and to enable the use of certain functions, we may use “cookies” on various pages. Cookies are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session. Other cookies remain on your device and enable us or our partner companies to recognise your browser on your next visit.
You can set your browser in such a way that you are informed about the setting of cookies separately and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. For more data, see the help function of your Internet browser. If cookies are not accepted, the functionality of our website may be limited.
Our website contains links to other websites. This privacy notice does not cover the links within this site linking to other websites. We encourage you to read to read the privacy statements on the other websites you visit.
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 28th March 2019.
The Filey Properties companies are registered Data Controllers with the Information Commissioner’s Office (ICO) as follows:
Please contact us if you have any questions about our privacy notice or data we hold about you email us or write to the Data Compliance Lead, Filey Properties, 78 Lancaster Road, Enfield EN2 0BZ.